1. Data controller
The controller of the personal data collected through this website is Constructora Lago Riñihue Ltda., Chilean Tax ID 78.802.550-5, domiciled at Comandante Malbec 13690, Lo Barnechea, Santiago, Chile (hereinafter “Lago Riñihue”, “the Company” or “we”).
For any query, request or complaint regarding personal data, write to constructora@lagorinihue.cl with the subject line “Personal data protection”.
2. Data collected through the contact form
The contact form is completed step by step. We only request the data required to assess and answer your commercial enquiry:
- Service of interest (office fit-out, civil and commercial works, turnkey projects, architecture, tendering, decommissioning, after-sales, or “not sure yet”).
- Industry or sector of the project.
- Estimated project size in square metres (approximate range).
- Estimated timing for the project.
- Preferred contact channel (email, phone or WhatsApp).
- Preferred contact time (morning, afternoon or any).
- Full name.
- Company or organisation (optional).
- Email address.
- Phone number (required only if you choose to be contacted by call or WhatsApp).
- Free-text message describing your project (optional).
3. Data we do not request
We do not request sensitive personal data within the meaning of Law No. 21,719 (ethnic origin, political or union affiliation, beliefs, health, biometric data, sexual orientation, among others), nor financial or payment data through this website.
Please do not include such information in the free-text field. If you do so voluntarily, it will be processed for the sole purpose of answering your enquiry and deleted upon request.
4. Purposes of processing
The data you provide is used only to:
- Answer your enquiry and contact you through the channel and time you selected.
- Assess project feasibility and prepare proposals, budgets or quotations.
- Follow up commercially on the enquiry and any resulting contractual relationship.
- Comply with legal, accounting and tax obligations where the enquiry leads to a contract.
5. What we do not do with your data
- We do not sell, rent or transfer your personal data to third parties for commercial purposes.
- We do not use it for third-party advertising or for automated profiling with legal effects on you.
- We do not make automated decisions that significantly affect you: every project assessment is carried out by a member of our team.
6. Lawful basis
We process your data based on the free, informed and specific consent you give when submitting the contact form, as stated in the notice accompanying the submit button.
Subsequent processing is also based on pre-contractual measures requested by you and, where applicable, on compliance with legal obligations applicable to the Company.
You may withdraw your consent at any time by writing to constructora@lagorinihue.cl. Withdrawal does not affect the lawfulness of prior processing.
7. Who accesses your data
Submitted forms are routed internally to the corporate mailboxes of the Lago Riñihue commercial, architecture, tendering and after-sales teams, depending on the service you selected. Access is limited to staff who need the information to handle your request.
Our staff is bound by confidentiality and secrecy duties regarding the data they access, which remain in force after their relationship with the Company ends.
We may share data with technology providers supplying email and website hosting services, acting as processors and solely under our instructions, and with competent authorities where required by law or court order.
8. International transfers
The email and hosting services we use may operate servers outside Chile. In such cases we require providers to offer adequate contractual guarantees of confidentiality and security, in line with Law No. 21,719 on international data transfers.
9. Retention period
We retain form data for as long as your interest in our services or the commercial relationship remains active, and afterwards for the period required to comply with legal, accounting or construction-warranty obligations.
If the enquiry does not lead to a commercial relationship, the data is deleted or anonymised once it is no longer necessary for the purpose that motivated its collection, or earlier if you request deletion.
10. Your rights
As a data subject you have the right to:
- Access: know which of your data we process and for what purpose.
- Rectification: correct inaccurate, outdated or incomplete data.
- Erasure: request deletion of your data when it is no longer necessary or you withdraw consent.
- Objection: object to specific processing on legitimate grounds.
- Portability: request delivery of your data in a structured, commonly used format.
- Blocking: request temporary suspension of processing while a request is resolved.
11. How to exercise your rights
Send your request to constructora@lagorinihue.cl stating your full name, a contact method and the right you wish to exercise. We may ask for additional details to verify your identity and avoid disclosing information to unauthorised third parties.
We will respond within the timeframes set by applicable Chilean law. Exercising these rights is free of charge.
If you believe your request was not properly handled, you may file a complaint with the Chilean Personal Data Protection Agency under Law No. 21,719.
12. Security measures
We apply reasonable technical and organisational measures proportionate to the data we process: encrypted HTTPS transmission of the site and form, restricted access to corporate mailboxes through individual credentials, and confidentiality duties for staff involved in the commercial process.
No system is infallible. In the event of a security incident affecting personal data, we will act in accordance with the notification duties set out in applicable regulations.
14. Minors
The site and its services are aimed at professionals and organisations. We do not knowingly collect data from minors. If we detect that we have received a minor's data without authorisation from their guardian, we will delete it.
15. Third-party links
The site may contain links to social networks or other third-party sites. This Policy does not apply to those sites; we recommend reviewing their own privacy policies.
16. Updates to this Policy
We may update this Policy to reflect regulatory or operational changes. The version in force is always the one published on this page, with its last-updated date shown at the top.